Information We Collect

We collect different types of information depending on how you engage with our services. Some of this happens automatically when you visit our website, while other information comes directly from you when you choose to share it.

Personal Information You Provide

When you contact us, register for our learning programs, or request consultation services, you might share:

• Full name and contact details including email address and phone number
• Postal address for sending educational materials or correspondence
• Financial information relevant to event investment planning discussions
• Business details if you're representing an organisation
• Specific questions or concerns about event investment strategies

Information Collected Automatically

Our website gathers certain technical data to help us understand how people use our platform and improve their experience. This includes your IP address, browser type, device information, and which pages you visit. We also track how long you spend on different sections and where you came from before landing on our site.

How We Use Your Information

Everything we collect serves a specific purpose. We don't just gather data for the sake of it. Here's what we actually do with your information:

• Respond to your enquiries about event investment planning services and provide personalised recommendations
• Process your registration for educational programs and send relevant course materials
• Send updates about our services, industry insights, and upcoming learning opportunities
• Improve our website functionality and tailor content to visitor interests
• Analyse trends in event investment planning to better serve Australian markets
• Meet legal obligations including record-keeping requirements under Australian financial services regulations

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption protocols and regularly update our security measures to protect against unauthorised access, alteration, or destruction of your data.

Our team members who handle personal information receive training on privacy obligations and are bound by confidentiality agreements. Access to your data is restricted to staff members who genuinely need it to perform their roles.

Security Measures We Implement

• SSL encryption for all data transmitted through our website
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted storage
• Multi-factor authentication for staff accessing sensitive information
• Firewall protection and intrusion detection systems

Your Privacy Rights

Australian privacy law gives you several important rights regarding your personal information. You can exercise these rights at any time by contacting us.

Access Your Information

You have the right to request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request, free of charge in most cases.

Correct Your Information

If any details we have are inaccurate or outdated, let us know and we'll update them promptly. This is particularly important for contact information and financial details related to your event investment planning.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legitimate reason to retain it (such as ongoing service provision or legal requirements). Even after deletion, some information may remain in backup systems for a limited period.

Opt Out of Communications

Every marketing email we send includes an unsubscribe link. You can also contact us directly to stop receiving promotional materials. Note that we'll still send essential communications about services you're actively using.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on business needs and legal requirements.

Sharing Your Information

We occasionally need to share information with trusted third parties who help us deliver our services. This happens in limited circumstances and always with appropriate safeguards.

Service Providers

We work with companies that provide essential services like email delivery, website hosting, and payment processing. These providers only access the information they need to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information to government agencies, law enforcement, or courts. This only happens when we receive a valid legal request or need to protect our rights and safety.

Business Transfers

If Nydelux is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll receive notice of any such change and information about your choices regarding your data.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and understand how visitors interact with our content. Cookies are small text files stored on your device that help us remember your preferences and analyse site usage.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect website functionality and your ability to access some features.

Types of Cookies We Use

• Essential cookies that enable core website functionality
• Analytics cookies that help us understand visitor behaviour
• Preference cookies that remember your settings and choices

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from anyone under 18 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The date at the top of this policy shows when it was last revised.

We encourage you to check this page occasionally to stay informed about how we're protecting your information.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place through contractual agreements and compliance with Australian privacy standards.

Any international transfers comply with the Australian Privacy Principles and occur only with providers in countries with substantially similar privacy protections.